Cancellation, Refund & Returns Policy

This Cancellation, Refund and Returns Policy applies to all purchases made through Elnora London. By placing an order with us, you agree to the terms outlined below. This policy is governed by the laws of the United Kingdom.

We accept returns within 14 days of delivery. To be eligible:

• Be returned within 14 days of delivery.
• Be unused, unworn, and in its original condition.
• Returns received outside the 14-day period or items showing signs of wear, damage, or alteration may not be accepted.
• Be returned in its original packaging, including any tags, pouches, and gift boxes.
• Include your proof of purchase or order number.

For hygiene reasons, earrings and piercing jewellery cannot be returned unless defective or damaged.

Non-returnable items include:

• Custom-made or personalised jewellery
• Sale or discounted items (unless defective)

Please email our friendly customer care team at info@elnoralondon.co.uk, including your order number and reason for the return. Once your request has been approved, we’ll send you the return instructions.

Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect. Original delivery charges are non-refundable. Your refund will be based on the amount you originally paid for the returned item, including any discounts applied.

Once your return has been received and inspected, we’ll let you know whether it has been approved. Approved refunds will be issued to your original payment method.

Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.

• Refunds will be issued to the original payment method.
• If an exchange was requested, the replacement item will be dispatched as soon as possible.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos of the item.

We will arrange a replacement or full refund at no additional cost.