Shipping Policy

We offer free standard tracked shipping to most countries on qualifying orders. All orders are shipped with tracking so you can monitor your parcel at any time.

International Shipping We ship internationally to most countries worldwide. However, free shipping may not be available in certain regions, and shipping fees will be calculated at checkout Where applicable.At this time, we are unable to ship to certain countries due to logistical or carrier limitations. If your country is not available at checkout, unfortunately we cannot process the order.

Orders are typically processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Changes or amendments can only be made before the order is completed at checkout. After this stage, modifications may not always be possible. If you need assistance, please contact us as soon as possible.

If you wish to cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request; however, cancellations may not be possible once the order has been processed or shipped.

At Elnora London, we offer a seamless and transparent delivery experience. For orders under £100, a flat fee of £9 applies, which includes fully tracked shipping and all customs duties and charges—we cover these in advance, so there are no unexpected costs upon delivery. For orders of £100 or more, we are pleased to offer complimentary shipping, with all delivery and customs fees fully prepaid on your behalf. This ensures your parcel arrives without any additional charges, providing a truly effortless and worry-free experience from checkout to delivery.

Please ensure your shipping details are entered correctly at checkout. If you notice an error, contact us immediately with the correct address. Once an order has been dispatched, we may not be able to change the delivery details.

In rare circumstances, delivery may take longer than the estimated timeframe due to customs processing, postal delays, or unforeseen circumstances beyond our control. We appreciate your patience in such situations.

If a parcel is confirmed lost in transit, we will offer either a replacement shipment or a full refund, depending on your preference.

In some cases, orders may be shipped in multiple packages due to stock availability or warehouse locations. If this occurs, you will receive separate tracking numbers. Please do not be concerned if items arrive at different times.

Most international orders do not incur customs charges. However, depending on your country's regulations, import duties or taxes may apply. Any such fees are the responsibility of the customer. These charges vary by country and are outside of our control.

If you wish to return your jewellery, please email our support team within 30 days of receiving your order to arrange a return. Once the return is approved and received, we will issue a refund in accordance with our Return Policy.

We take great care in packaging all orders securely. In the unlikely event that your item arrives damaged, please contact us immediately with your order details and photographs of the item. We will arrange a replacement or suitable resolution as quickly as possible.

All jewellery is carefully packaged to ensure it arrives in excellent condition. Our packaging is designed to protect items during transit while maintaining a premium presentation experience.