Shipping Policy

All prices are in GBP and are shown at checkout before you pay. International orders are sent with Royal Mail International Tracked, so you can follow your parcel.

Orders are typically processed within 1–2 business days. Orders are processed seven days a week, but parcels are dispatched Monday to Friday only. Once your order has been dispatched, you will receive a confirmation email with tracking details. During busy periods such as Black Friday, Cyber Monday and Christmas, delivery times may be slightly longer.

Changes or amendments can only be made before the order is completed at checkout. After this stage, modifications may not always be possible. If you need help, please contact us as soon as possible.

Orders delivered outside the United Kingdom may be subject to import duties, taxes (such as VAT) and handling or clearance fees charged by the destination country or the delivery carrier. These charges are not included in our product or delivery prices and, where they apply, are payable by the customer, usually on delivery. They vary by country and are outside our control. Parcels whose charges are not paid may be returned to us; in that case original delivery costs are non-refundable.

If you wish to cancel your order, please contact our customer support team immediately. We will do our best to help; however, cancellations may not be possible once the order has been processed or shipped.

Please make sure your shipping details are entered correctly at checkout. If you notice an error, contact us immediately with the correct address. Once an order has been dispatched, we may not be able to change the delivery details.

In rare circumstances, delivery may take longer than the estimated timeframe due to customs processing, postal delays or other circumstances beyond our control. We appreciate your patience in such situations. If a parcel is confirmed lost in transit, we will offer either a replacement or a full refund, depending on your preference.

Occasionally, orders may be sent in more than one package. If this happens, you will receive separate tracking numbers. Please don't worry if items arrive at different times.

For returns, please see our Refund Policy. Returns must be requested within 14 days of receiving your order.

We take great care in packaging all orders securely. In the unlikely event that your item arrives damaged, please contact us with your order details and photographs of the item, and we will arrange a replacement or suitable resolution as quickly as possible.

All jewellery is carefully packaged to arrive in excellent condition, with packaging designed to protect items in transit while keeping a premium presentation.